Customer Complaint Tracking and Response: Solve the Problems Before the CFPB Steps In

Duration: 90 minutes

Speaker: Ron L. Brown

 

Bonus for Each Registrant:The webinar speaker will answer one written question that you may submit by email within one week after the webinar.

SHARE THIS WEBINAR

Webinar Description

The Consumer Financial Protection Bureau (CFPB )is still in its infancy and is beginning to flex its regulatory muscles.  Where customer complaint tracking and responses are concerned, the CFPB is just now establishing the boundaries of its supervision and enforcement powers.

 

The CFPB is a COMPLAINT DRIVEN entity, and it has provided a financial institution’s customer with numerous ways to file a complaint against a lending institution or its third party service providers.

 

No longer will complaints about the customer’s problem with your company be sent to you in a letter. Mailed correspondence has been replaced by an easily accessible CFPB online internet portal that facilitates the easy filing of a complaint with this federal agency.

 

Don’t become a target of the CFPB.  Learn from an expert how to track and respond to customer complaints internally and avoid the involvement of the CFPB with customer disputes.

 

Agenda

 

Logistics

This event will be presented live with a PowerPoint presentation to be viewed on your computer. You may listen to the audio of the webinar by telephone or through your computer. The PowerPoint slides will be provided shortly before the event. Once you register, you will receive an email which is your receipt and which includes your instructions for dialing in and logging on. You will also receive an email reminder 24 hours before the webinar.