Park Avenue Presentations

Service and Emotional Support Animals in the Workplace: The Law and Best Practices

Duration: 90 minutes

Speaker: Dr. Jim Castagnera, Esq.


Webinar Description

A mushrooming number of Americans are demanding the right to have their pets classified as emotional-support animals, aka “reasonable accommodations” under the Americans with Disabilities Act come to work with them. Emotional-support, or comfort, animals often are confused with genuine service animals --- dogs and sometimes miniature horses --- that are highly trained to perform specific tasks. Knowing the difference between the two types of animals and how the law deals with each is crucial to complying with the ADA.  Lawsuits, fines, and PR disasters are the likely consequences of failing to grapple with and master this rapidly evolving legal challenge.


Both corporate America and the government are responding to this challenge. Airlines are leading the way with new policies that require more documentation before every animal in the growing menagerie may come on board. In January 2020 the U.S. Department of Transportation weighed in with a raft of proposed regulations that are likely to take effect later this year.


Join Dr. James Castagnera, as he reviews current legal requirements regarding service and support animals in the workplace and suggests effective policies that your organization should adopt.






Continuing HRCI Credit

This program has been pre-approved for 1.5 hours of General recertification credit hour through the HR Certification Institute. Use of the seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.


Continuing SHRM Credit

SHRM Recertification Provider
Park Avenue Presentations is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit



This event will be presented live with a PowerPoint presentation to be viewed on your computer. You may listen to the audio of the webinar by telephone or through your computer. The PowerPoint slides will be provided shortly before the event. Once you register, you will receive an email which is your receipt and which includes your instructions for dialing in and logging on. You will also receive an email reminder 24 hours before the webinar.